Refund policy

Hi Boss Babe. We hoped that you would love your look! If we didn't quite nail it, we want to make it right. Here at Power Play Cosmetics, we want to ensure a satisfactory shopping experience for all our customers. Due to the nature of the products and for reasons of hygiene and safety, we have implemented a unique return policy. Lets dive in:

Hygiene and Safety First: We're all about keeping it clean and ensuring your safety, babe! False eyelashes are considered personal beauty items, and once they've been opened and tried on, they can't be returned. It's all about maintaining the highest hygiene standards for you and all our fabulous customers.
Quality Matters: We take immense pride in the quality of our falsies, afterall we made them just for you to feel like your best self while wearing them! Before they leave our GQ (glam headquarters), we carefully inspect every lash to ensure they meet standards as high as our heels. If you encounter any issues with your lashes upon receipt, like defects or damages, we're here to help you out, babe! Just reach out to our customer support team within 48H of delivery, and we'll find a solution together.
Your Happiness is Our Priority: We want you to be beyond satisfied with your shopping experience! If you have any concerns, questions, or need assistance with choosing the perfect lashes for your eye game, our customer support team is here for you. We're committed to ensuring you feel confident and gorgeous with your purchase, so don't hesitate to reach out!
Return Process: To initiate a return, reach out to our customer support team via email. Please provide detailed information regarding the issue you encountered with your product.
Verification and Approval: Once your return request is received, our team will assess the information provided and verify the eligibility of the product for return. Please note that all returned products must be in their original condition, unused, and with their original packaging intact.
Refund or Replacement: If your return request is approved, you will be given the option to choose either a refund or a replacement for the damaged or defective product. Our team will work swiftly to process your request and ensure a resolution to your satisfaction.
Shipping Costs: In the case of approved returns due to damaged or defective products, we will cover the shipping costs associated with returning the item. However, for any other reasons, including customer errors or change of mind, the customer will be responsible for the return shipping costs.

We understand the importance of maintaining high standards of hygiene and safety in the beauty industry, and we appreciate your understanding and cooperation in adhering to our return policy. No return items will be accepted beyond 7 days from delivery under any circumstances. Should you have any further questions or concerns, please do not hesitate to contact our customer support team, and we will be more than happy to assist you.
You can always contact us further questions regarding returns at admin@powerplaycosmetics.com